Help - Frequently Asked Questions
Here you will find the commonly asked questions along with
their answers. You can either scroll through all
of the questions/answers or select a specific question
from the below list.
- General vehicle rental FAQ's
- Airport transfer service faqs
What if I decide not to rent a vehicle?
Well, we could help there too. We also have drivers
available, this may be a chauffeur with a preplanned itinerary,
or just a driver on a more informal basis to drive you around
at your request. We also have an airport transfer facility
to be used independently if you wish. Day trips and sightseeing
/ golf tours are also a major part of our service. These
services may not be as expensive as you think!!
Can we take the car into Europe?
The answer is, yes, except Ireland (both Northern
and Southern). We require to know before the commencement
of each rental if the car is going to be going overseas.
If our vehicle travels overseas without our permission this
means there is NO breakdown cover, insurance or legally binding
rental agreement between us whatsoever. The vehicle would
then be travelling totally illegally and you would be wholly
liable for any unforeseen eventualities - including possible
imprisonment by the appropriate authorities.
What documents do I require to rent a car?
To rent any vehicle from ourselves couldn't be simpler,
you require a driver's licence, two forms of identification
containing the driver's home address and a current credit
card. For every additional driver you require the same documents.
( the new UK photocard style licence must be accompanied
by the paper counter part)
What age restrictions apply to renting?
Our insurance allows drivers from the ages of 25
to 70. If you are a little either side please call, we my
be able to help. ( overseas drivers must ALL be over 25 years
old )
What about back up and recovery if the car should
breakdown?
As we mentioned all cars are
under 12 months old and thankfully breakdowns rarely
ever happen! All cars are covered by manufacturer's
warranty and breakdown assistance. We are part of the UK's
largest vehicle rental network and a replacement vehicle could
be arranged if required. We also have additional 'Automobile
Association' and 'Kwik Fit' tyre cover - both nationwide operations.
So there really is plenty of cover should the unthinkable happen.
Please remember that ALL call outs and related recoveries
that are cause by driver negligence are chargeable in full
to the hirer – this
is NOT covered by our insurance.
What is the procedure for uplifting a car at the
Airport?
Again, it couldn't be simpler.
Upon making a reservation we require your flight details and
we shall personally meet you from your flight, in the relevant
arrivals lounge when we shall escort you directly to your waiting
car. This method dispenses with any annoying wait at a rental
desk in the terminal.
Do we cover Edinburgh and Prestwick airports?
Yes we do!
Where can we collect our rental vehicle?
We are located in and around
the Greater Glasgow area and have availability throughout our
city locations. Delivery of your vehicle could be arranged
to your required address within Central Scotland. We have airport
facilities at Glasgow, Edinburgh and Prestwick Airports.We
can also have a car standing at any main railway station or
seaport within Central Scotland. If you need transport within
the Central area - we can get it to you!
How old are our rental vehicles?
Our rental vehicles are ALL under
one year old. EVERY vehicle is replaced when the 12 months
period is reached to ensure a continual high standard of product.
Do we have cars with automatic transmission?
Yes. While not every category is available in both automatic
and manual variants, we do have a varied selection
of automatic options to choose from – please enquire
. Should the unforeseeable happen we may , in a very unusual
circumstance , have to substitute an automatic transmission
for a manual without prior warning. ( however highly unlikely)
How old do I need to be?
Overseas drivers must be over 25 years of age and under 70.
UK residents must be over the age of 21 with two years driving
experience and the only range available to under 25s is group
1.
What about taking our rental car overseas?
Taking a car abroad is fine but we must be notified before
commencement of the rental. This type of hire is subject to
a different tariff covering all relevant overseas rental charges.
However, we do allow our vehicles to travel to the Scottish
islands off of the West Coast without prior notice. (WITHOUT
EXCEPTION WE DO NOT ALLOW OUR VEHICLES TO BE TAKEN TO IRELAND
(NORTHERN OR SOUTHERN).
What about insurance cover?
Our rental quotes always include comprehensive insurance
cover unless requested otherwise by the hirer. Some customer's
may prefer to cover the insurance content of the rental via
a scheme operated by their credit card provider - we would
require confirmation of this before commencement of the rental.
There is a financial saving in using this method. Any cover
provided by a customers credit card would have to be fully
comprehensive. Although fully comprehensive our insurance is
subject to an excess varying between £250 - £500.
This is deductable at commencement of the rental in addition
to the rental amount. Past driving bans or convictions may
be subject to increased excess rental or excess amount. We
must also be made aware of any pending driving convictions
or physical disabilities that may affect your driving.
Can we collect a rental car in Glasgow and drop it
in Edinburgh or vice versa?
Yes, this would be fine, please enquire. We need to know
prior to the commencement of the rental.
Do we provide road maps?
Yes we do, please request this when reserving your car.
Airport transfers (car & driver service)
What area do we cover?
Being based in Glasgow and Edinbugh,
we have the coverage to be able to meet a person(s) at any
airport, seaport or railway station within Central Scotland.
We can also cover Aberdeen and Prestwick airports to any location
of your choice within Scotland.
At what times do we operate this service?
Virtually 24 hours a day - let
us know your arrival times and I am sure we can help.
Are our drivers trained?
Our drivers (transfer and chauffeur)
are all Scottish citizens, some are ex-policemen previously
employed in the traffic enforcement section or trained specialist
chauffeurs highly skilled in their profession. Our drivers
are well mannered, polite and happy to pass on any local knowledge
you may wish to learn from. We also appreciate that you may
wish not to be bothered while on your journey - we will also
respect this.
What is the maximum number of people we can transfer?
Up to 16 people. We are also
happy to provide a luggage van if required to follow at the
rear.
Where do we meet?
We would meet any parties directly
in the arrivals lounge and handle all luggage from there on.
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